The skills are not new — instrumentation, accountability, evaluation. What is new is applying them to a worker that has no body language, no fatigue, no career incentive, and no intuition about consequences.
Measure outcomes; instrument trajectories.
You cannot watch the agent work. You can only watch what it produced and what path it took to produce it. Build the dashboard that shows both — and review it on a cadence your incumbent processes do not yet have.
Name an owner before the agent acts.
Every agent in production has a named human accountable for its outcomes. If you cannot point at that person on an org chart, the agent is not in production — regardless of what the URL says.
Separate building, evaluating, and red-teaming.
The team that built the agent should not be the team that grades it, and neither should be the team that tries to break it. Independence is not bureaucracy here — it is the only way you find out the truth before a customer or a regulator does.
Now: synthesis. What does all of this look like together — and what do you do Monday morning?
SYNTHESIS →